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FAQ

What payment methods do you accept?

We currently accept credit/ debit cards, PayPal and ECAB deposits.

 What’s the shipping cost?

The shipping cost varies depending on your location/ island.

How long does shipping take?

The vessel leaves Puerto Rico every Friday and arrival times varies depending on the island. Please see freight schedule below.

See Freight Schedule 

How do I cancel an order after it has been submitted?

Please send a message to us to see if cancelling your order is possible.  Click here.

What happens if an item is out of stock?

Occasionally the merchant may run out of an item. In this case, we will replace it with a comparable substitute of a similar item. However, if you’re dissatisfied with the replacement, please contact us to resolve the issue.

What happens if an item arrives damaged?

The Client has the option to add insurance to his shipment before the items are sent off. Once this option is selected, they are free to make a claim with the shipping company. However, if insurance is denied, the client ha no claim but we will try to resolve the issue as best possible

How does your Personal Shopper Service works?

Our Personal Shopper Service is for clients requiring items not listed on the website eg. Appliances, Electronics, Car parts etc. This service requires the client to contact us providing specific details regarding the item/s they wish to purchase. Therefore, they will need to contact us directly via WhatsApp at 939-403-0965.

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